Your Cart
Your cart is empty
Frequently Asked Questions
Can't find your answer? Contact us.
Shipping
Do you offer free shipping?
Yes! All orders over $70 qualify for free standard shipping anywhere in the contiguous United States. The discount is applied automatically at checkout.
How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping takes 2–5 business days after processing — all orders ship from our US warehouses. An Express option ($15, priority handling) is also available at checkout.
Do you ship internationally?
Currently we ship to all 50 US states only. International shipping is something we plan to add in the future — subscribe to our newsletter to be notified.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Allow up to 24 hours for tracking information to become active on the carrier's website.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and accompanied by your order receipt. See our Return Policy page for full details.
How do I start a return?
Email support@witisupply.com with your order number and reason for return. We'll reply within 1–2 business days with return instructions and the return address.
Who pays for return shipping?
If the item arrived defective, damaged, or different from what you ordered, the return costs you nothing — in most cases a photo of the issue is all we need to send a replacement or a full refund. For other returns (like a change of mind), return shipping is paid by the customer.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method. Your bank may take additional time to reflect the credit.
My item arrived damaged — what do I do?
Please email us at support@witisupply.com within 7 days of delivery with a photo of the damage. We'll send a replacement or issue a full refund.
Orders & Payments
Can I cancel or change my order?
Orders can be cancelled or modified within 24 hours of placement. After that, the order may already be processing. Contact us as soon as possible at support@witisupply.com.
What payment methods do you accept?
We accept PayPal and all major credit and debit cards (Visa, Mastercard, American Express) through our secure checkout — no PayPal account needed to pay by card.
Is your checkout secure?
Yes. All transactions are processed through Shopify's SSL-encrypted checkout. We never see or store your payment information on our servers.
Do you have discount codes or promotions?
We run promotions from time to time. Subscribe to our newsletter to hear about new arrivals and offers first.
Products
How do you choose your products?
Every product on WITI Supply is hand-picked for everyday home cooking, sourced from vetted suppliers, and stocked in US warehouses so it reaches you quickly.
What if a product stops working?
If a product arrives defective or fails much sooner than it should, contact us at support@witisupply.com — we'll work with you on a replacement or refund. Warranty coverage varies by product.
How are your prices set?
We source directly from manufacturers and suppliers, cutting out the middlemen — that lets us price everyday kitchen essentials fairly. When we run a promotion, it is a genuine markdown from our regular price, not an inflated compare-at.