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Return Policy

Last updated: January 2025

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30-Day Returns

We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, we will make it right — no questions asked.

Eligibility

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and in its original packaging
Returned within 30 days of the delivery date
Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

Items that have been used, opened, or damaged by the customer
Items returned more than 30 days after delivery
Perishable goods or consumables
Items marked as "Final Sale" at the time of purchase

How to Start a Return

1.Email us at support@witisupply.com with your order number and reason for return.
2.We will send you a prepaid return shipping label within 1–2 business days.
3.Package the item securely in its original packaging and attach the label.
4.Drop it off at any authorized carrier location.
5.Once we receive and inspect the item, your refund will be processed within 3–5 business days.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically applied to your original payment method within 3–5 business days. Please note that your bank may take additional time to process the refund.

Exchanges

If you received a defective or damaged item, we will send a replacement at no extra cost. Contact us at support@witisupply.com within 7 days of delivery with a photo of the damage.