Return Policy

Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and in its original packaging
• Returned within 30 days of the delivery date
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, opened, or damaged by the customer
• Items returned more than 30 days after delivery
• Perishable goods or consumables
• Items marked as "Final Sale" at the time of purchase

How to Start a Return

1. 1.Email us at support@witisupply.com with your order number and reason for return.
2. 2.We will reply within 1–2 business days with return instructions and the return address.
3. 3.Package the item securely in its original packaging.
4. 4.Ship it back using a tracked service of your choice and send us the tracking number.
5. 5.Once we receive and inspect the item, your refund will be processed within 3–5 business days.

Return Shipping Costs

If we made a mistake — the item arrived defective, damaged, or different from what you ordered — the return costs nothing: we will send a replacement or issue a full refund, and in most cases a photo of the issue is all we need (no need to ship the item back). For all other returns (for example if you changed your mind), return shipping is paid by the customer and the original shipping fee is not refunded.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically applied to your original payment method within 3–5 business days. Please note that your bank may take additional time to process the refund.

Exchanges

If you received a defective or damaged item, we will send a replacement at no extra cost. Contact us at support@witisupply.com within 7 days of delivery with a photo of the damage.